1. Who We Are (Data Controller)

Hoppie is the data controller responsible for your personal data.

If you have any questions about this policy or your data, you can contact us at:

Email: info@hoppie.uk

2. What Information We Collect

To provide and improve our services, we collect the following categories of information.

Individual Users

• Name
• Email address
• Phone number
• Hobby interests and activity preferences
• Sociability preferences
• Attendance history and reliability score

Business Partners

• Business name
• Business address
• Manager or contact details
• Activity categories
• Booking capacity and pricing information

Verification Data

To maintain a safe community, we may collect:

• Professional credentials
• Identity verification information where necessary

Usage & Analytics Data

• App usage information
• Interaction with features
• Device or log data used to improve performance and matching

3. How We Use Your Data

We use your data to operate and improve Hoppie's platform and services.

Smart Matching & AI

To match individuals with relevant activities and help businesses connect with interested users.

Reliability & Trust

We maintain Reliability Scores based on attendance patterns (for users) and service consistency (for businesses) to improve community quality.

B2B Platform Services

We help businesses identify and fill unused activity capacity by notifying relevant users nearby.

Communications

We may contact you regarding:

• Bookings and confirmations
• Waitlists or schedule updates
• Important service notifications
• Platform updates or opportunities

4. Legal Basis for Processing

Under the UK General Data Protection Regulation, we process personal data based on the following lawful bases:

• Contractual Necessity — To provide the Hoppie service, manage bookings, and connect users with businesses.
• Legitimate Interests — To improve our platform, maintain reliability scores, prevent abuse, and ensure platform safety.
• Consent — Where required (such as marketing communications), we will ask for your consent, which you may withdraw at any time.
• Legal Obligations — Where required by law or regulatory authorities.

5. Sharing Your Data

We only share data when necessary for the platform to function.

User to Business

When a user joins an activity, we share limited information with the Business Partner, such as:

• Name
• Reliability score (attendance history indicator)

Business to Users

We display public business information including:

• Business name
• Activity details
• Reviews or ratings

Service Providers

We use trusted third-party providers for:

• Cloud hosting
• Email communications
• Analytics

These providers process data on our behalf and are contractually required to protect it.

We never sell your personal data.

6. International Data Transfers

If our service providers process data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses
• Equivalent legal protections for your data

7. Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal obligations.

Typical retention periods:

• Active accounts: retained while your account is active
• Inactive accounts: deleted or anonymised after a reasonable inactivity period
• Legal or financial records: retained where required by law

You may request deletion of your account at any time.

8. Your Rights

Under the UK General Data Protection Regulation, you have the following rights:

• Right of Access – Request a copy of your personal data
• Right to Rectification – Correct inaccurate or incomplete information
• Right to Erasure – Request deletion of your data ("Right to be Forgotten")
• Right to Restrict Processing – Ask us to limit how your data is used
• Right to Data Portability – Receive your data in a portable format
• Right to Object – Object to certain types of processing

To exercise these rights, contact info@hoppie.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator.

9. Data Security

We implement appropriate technical and organisational security measures to protect personal and commercial data from unauthorised access, loss, or misuse.

As an early-stage platform, we prioritise the safety, integrity, and trust of our community.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. If we make significant changes, we will notify users through the app or by email.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Email: info@hoppie.uk

We're real humans and will respond personally.